Passionate About Turning Potential into Performance.
Welcome! This blog is a space where we explore leadership, personal growth, and strategies to navigate the challenges of business and life. Drawing from my 30 years of experience across leadership roles in the outsourcing and customer service industries, I’ve faced it all—from building teams and managing crises to driving innovation in competitive markets. My goal is to share what I’ve learned, not just from my successes, but also from the hard-earned lessons that shaped my journey.
Whether you’re a business leader, entrepreneur, or someone looking to unlock your potential, you’ll find actionable insights here. Together, we’ll explore topics like decision-making, leading through uncertainty, improving customer experiences, and finding purpose—even when the path isn’t clear. This is a community for those who want to keep growing, keep leading, and keep looking ahead.
My Journey
I didn’t start out with a clear career path—life had other plans. After childhood dreams of becoming an Air Force pilot fell through, I stumbled into the BPO industry, and it felt like my career had finally chosen me. What started as an unexpected opportunity turned into a lifelong passion for solving problems, finding solutions, and helping others achieve their best.
Early on, two key moments shaped my journey. The first was when I was handpicked for a role I had no technical qualifications for. My boss told me, “Good, you will learn,” and that’s when I realized that embracing uncertainty and being ready to learn was all I needed to succeed. The second turning point was discovering the Strengths Philosophy, which shifted my mindset from focusing on fixing weaknesses to unlocking the potential in myself and others by maximizing strengths.
This philosophy guided me through one of my most challenging assignments at one of the leading BPOs, where I turned around a struggling site by realigning roles based on individual talents. By harnessing the strengths of each person, we transformed the worst-performing site into the best, proving that potential can become performance when given the right focus.
Today, I am driven by a passion for sharing what I’ve learned. Helping others grow in their lives or businesses gives me energy and purpose, and it’s the meaningful, one-on-one interactions that inspire me to keep looking ahead.
